Smart Hotel Technology
The selection of the right technology when it is ever-changing is not always easy. On many occasions the lack of time to evaluate tools and solutions, experience to implement new systems as well as understanding of the available options, finding that current operating systems are not compatible with current technology such as Channel Manager, Property Management System, On Line Travel Agency integrations, and, the high cost of access to technology are all factors that have a considerable impact on the volume of reservations and profitability of your hotel, resort, hostel and / or aparthotel.
Before allocating resources to the acquisition of technology, it is necessary to consider a number of interrelated issues of the establishment to correctly calibrate your minimum requirements, the level of support and after-sales services that will be required and price among other factors. The correct identification of what is required from the technological point of view in the short and medium term facilitates the development of successful e-commerce strategies, increasing agility in terms of updating inventories in real time and the application of new functionalities such as: customer segmentation, loyalty programmes, customer experience management, business intelligence, XML connectivity, and generation of an organised and extensive database capturing key data on clients desires and preferences.
In short, having the best technological tools as Channel Manager, Booking Engine, Hotel Management Systems, Global Distribution Systems, Revenue Management Systems, Hotel App, ChatBot Hotels, Process Automation, Artificial Intelligence (AI) will allow you greater knowledge of your client, control of online hotel distribution and, fundamentally, reconversion rates in direct reservations over time.
How do we do it?
• Audit of technological systems and development of strategic technological plan.
• Selection of technology partners for your establishment.
• Implementation and integration of the appropriate technology complying with the quality - price binomial.
• Training of staff in the use of tools.
• Monitoring and support in system updates.